1. Introduction
These terms and conditions ("Terms") govern the use of the delivery services provided by Alpha Miles, a company registered in Dubai, United Arab Emirates, and having its registered office at [Your Company Address] ("Company," "we," "us," or "our"). By using our delivery services, you ("User," "you," or "your") agree to these Terms. If you do not agree with these Terms, please do not use our services.
2. Service DescriptionWe provide delivery services that include monthly subscription plans and on-demand rides, as described on our website and mobile application. The service details, including pricing, delivery areas, and other specifics, may be found on our platform.
3. User Obligations
You agree to provide accurate and complete information when using our services. You are responsible for maintaining the confidentiality of your account and password and for all activities under your account. You agree not to use our services for any illegal, fraudulent, or unauthorized purposes.
4. Payment
For monthly subscription plans, fees are payable in advance at the beginning of each subscription period. For on-demand services, payment is due at the time of booking. We accept payment methods as specified on our platform.
All fees and charges are exclusive of applicable taxes, unless otherwise stated.
5. Cancellation and Refunds
Cancellation policies for monthly subscription plans and on-demand rides are available on our platform. Refunds, if applicable, will be processed according to our refund policy, which is available on our platform.
6. Intellectual Property
All intellectual property rights related to our platform, including our website, mobile application, and content, are owned by the Company.
7. Limitation of Liability
To the extent permitted by law, the Company shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from the use or inability to use our services.
8. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai.
9. Modifications to Terms
The Company reserves the right to modify or update these Terms at any time without prior notice. The updated Terms will be published on our platform.
10. Contact Information
For any questions or concerns related to these Terms or our services, you can contact us.
1. Collection and Use of Personal Information
We may collect personal information from users, including but not limited to names, contact information, and payment details. This information is collected for the purpose of providing our delivery services and managing user accounts. We will not share, sell, or rent this information to third parties without your consent, except as required by law.
2. Data Security
We take reasonable measures to protect the personal information collected from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet is guaranteed to be 100% secure.
3. Cookies and Tracking Technologies
Our website and mobile application may use cookies and tracking technologies to enhance user experience and gather information about user interactions. You can control cookies through your browser settings.
4. User Consent
By using our services, you consent to the collection and use of your personal information as outlined in this Privacy Policy.
1. Acceptable Use
Users must use our services in compliance with applicable laws and regulations. Users are prohibited from using our services for any illegal, fraudulent, or unauthorized activities.
2. Prohibited Activities
Users must not engage in activities that may harm our platform, compromise data security, or infringe upon intellectual property rights. This includes, but is not limited to, hacking, spamming, and distributing malicious software.
3. Account Termination
We reserve the right to suspend or terminate user accounts that violate our user policy or engage in unauthorized activities.
All content available on our platform, including text, images, logos, and software, is protected by copyright laws and is the property of Alpha Miles. Unauthorized reproduction, distribution, or modification of our content is prohibited.
1. Account Registration
Users are responsible for providing accurate and complete information during account registration. Users must maintain the confidentiality of their account credentials.
2. Payment
3. Billing Disputes
If you have concerns about billing discrepancies, please contact our customer support within a reasonable time. We will investigate and resolve any billing issues promptly.
4. Cancellation and Refunds
Cancellation and refund policies for subscription plans and on-demand rides are available on our platform.
5. Account Termination
We reserve the right to suspend or terminate user accounts due to violations of our user policy, non-payment, or other breaches of these terms.
6. Notice Period for Contract Termination
Clients who wish to terminate their subscription plan are required to provide us with a written notice of termination at least one month before the desired termination date. If the client fails to provide the required one-month notice, they will be responsible for paying the subscription fees for one additional month.